EXTENSIVE DAMAGE

An improperly packed truck can destroy your furniture. Inexperienced moving crews, or crews that just don’t care can damage your furniture as they carry it out to the truck. People pay thousands of dollars for their furniture, and then try to save a few dollars on their move. Moving experience is a metric some folks don’t even think about when comparing prices.

I saw a commercial for Direct TV. They were showing movers destroying the family???s ??furniture and their house. Dining table through the wall, The sound of glass breaking in boxes as they were slammed down on the floor. Mud being tracked in the house on white carpet. There were a several versions of the commercial with different kinds of destruction. I thought to myself, do movers have such a bad reputation, that Direct TV with all their high paid marketing teams have determined that the stereotype of the “Mover” is the worst part of a move?

This is not what I see every day. I see professional men working hard providing quality service at competitive prices. I see boxes packed with care and moving trucks packed with skill. I see a professional company and crew make the hardest part of a family???s relocation seem like the easiest part.

When people have an inexperienced crew, or a crew that just does not care, things get damaged. If a company is hiding behind the government mandated 60c per pound, what does that really say about their service? What is worse than a company using the 60c per pound shield? The illegal movers that, after damaging your stuff and getting paid in cash, disappear. If you hire a “Chuck and a Truck” from an internet ad, what do you expect?

Almost every horror story I have heard about extensive damage, starts with a too good to be true ???low price”, and ends with the customer finding out after the fact that the moving company and a bad reputation. Or worse yet no reputation. Research the moving company before you move.

Everyone knows that you can’t make everyone happy. Any mover that has been in business long enough will have some complaints. Come with me on a little thought experiment. Imagine you are considering two movers. The first has three complaints with the BBB. ??The second has six complaints with the BBB. Company one seems the obvious choice, right? Maybe not. What if company one has been in business for one year and has only one crew. ??While company two has been in business fifteen years and runs ten crews. That is a horse of a different color, now isn’t it? Always compare complaint ratio to company size. Do not let the “Name changers” fool you. Movers will “clear” their BBB record with a name change.

If you want to predict the quality of your moving crew, look at the company’s guarantee. If it is their policy to repair or replace what their movers damage. Well then, they have faith in their crews. If they hide behind 60 per pound, they expect that their movers will damage your furniture and drop your boxes. Only quality movers could let a company make such a guarantee.

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About Jack Grant

I got my start in the moving industry as a driver for a budget apartment mover. I owned my own one ton pick-up truck, or should I say, Bank of America owned the truck. It was a hot summer and I made ok money. It didn???t take long before I started having problems with this company. Nothing affected me directly, not at first. I showed up at 6 am, hitched my truck to a trailer, picked up my move tickets for the day, and kept to myself. Then I started having problems with the way the company treated its customers, as well as, some of its movers. There were days I was overbooked, and could not get to all the jobs on time. There was also moves that were underbooked. Customers were given a low price just to get their business, then on move day they would be over charged on additional items that they wanted moved. I would arrive at a $600 move, call in the additional furniture only to find the move price to be doubled, but there didn???t seem to be twice the amount of items. The real problem I saw from the customer's point of view was what kind of crew they got. It was the luck of the draw. I considered myself to be a professional, treating the customers??? furniture with the same respect that I would want to receive if I was the one being moved. It seemed that they would hire anyone that could pull their trailers; no experience, no background checks, no drug tests, no English, no ethics???no problem. I started to feel out of place. I remember that one of their drivers lost a trailer on the highway. The budget apartment mover tried to make him pay for all the damages, even though it was a worn out trailer hitch that was to blame. The equipment was not properly maintained. After three months pulling for the budget apartment mover, I resigned and went to work for a local independent moving company. The trailers were well maintained, as well as, the moving equipment. The quality of the movers was a lot better too. I worked there as a driver for a little over three years. In 2001 my friend started a moving company, a new kind of moving company. A moving company with upfront pricing, an instant online quoting system, and online testimonials. In 2001, no one that I knew had an online message board for folks to post their comments or an actual instant online quoting system. Email forums were all that was used and is still the standard in most moving companies to this day. ???We will get most of our business from repeat customers and referrals if we set the benchmark for quality,??? he told me. I started at MoveCo.net as a driver in spring 2001, just in time for the moving season. Soon I was running packing crews, and doing onsite bids as well. MoveCo did not have a sales force; the drivers did all the in-home estimates; Having the actual driver do the bid eliminated lots of misunderstandings. I became proficient at everything from crating nine foot sailfish, to moving grand pianos. I was able to see the country, moving folks coast to coast. I have met a lot of interesting and good people along the way. MoveCo.net is proof a good deal of stress and all the horror stories can be eliminated with fair pricing, quality service, and no misunderstandings. MoveCo started adding box trucks to the fleet early on. Box trucks were more capable and I always felt gave a better image. I started going to the industry conference and discovered there really is a wide range of moving companies and service levels. The budget apartment movers might be a step up from a guy and a rental truck off craigslist, but on the other end of the spectrum you have the National Van Lines and top notch independents. In the moving business you are only as a good as your reputation. MoveCo has built that reputation over the last 15 years. I am proud to be a part of the MoveCo family. I hope you find this information in this blog useful. I may not be a professional writer, but I am a professional mover with over 18 year???s experience.