INTERNET COMPANIES

The internet is a popular place to find a moving company. ??On the web, a small start-up can look just as impressive as the national van lines. ??Don???t let the skills of a talented web designer give you a false sense of security. ??If you are going to trust a company to send men into your home, take the time to research the company.

 

Licensed, bonded, insured, and members of the BBB are the basics. ??Most reputable moving companies will also be members of a trade association for the household goods moving industry; Southwest Movers Association (SMA) and American Movers and Storage Association (AMSA). ??Membership in the local Chamber of Commerce shows a commitment to the local community. ??All this research can be done online from the convenience of your laptop while you drink your morning coffee.

 

The internet has a lot of information, both truth and propaganda. ??There are lots of websites that will let you write and read reviews of companies. ??Some however, are biased; asking companies to pay to have bad reviews buried and good reviews promoted. ??Take written internet reviews with a grain of salt. ??Unhappy customers make more noise than those who are satisfied. ??Fake reviews are in abundance; competitors trying to make some company look bad. ??Companies writing positive reviews about themselves under ten different pseudonyms. ??Is a slick salesman that has sent you links to negative information about a competitor being helpful, or showing you his handy work? ??A new company will have a small digital footprint. ??A company that has been around 15 years will have a larger digital footprint; both good and bad. ??You can???t please everyone, not in the moving business.

 

I like video reviews, they???re much harder to fake. ??Some companies clear their record by changing their name. ??If you are dealing with a new company, that should be a consideration. ??Is it an industrious start up, or a sleazy outfit pressing the reset button?

 

Some of the most impressive moving company websites that I???ve seen are not moving companies at all. ??Brokers and lead generation companies are not actual moving companies. ??They do not employ any actual moving crews. ??These companies live online and provide a very professional interface to the ???customer???. ??

Lead generators take your information and sell it to moving companies. ??Brokers book your move, take payment online, then outsource your move to an actual moving company. ??The quality of your moving experience is based on the crew that shows up on move day. ??Why add a middle man and unknown variables?

 

I recommend to use the movers your friends trust. ??If you are seeking a mover without a referral, than do the basics. ??Research the moving company: licensed, bonded, insured, testimonials, video reviews, and a good BBB record. ??Just getting an in-home estimate gets you a higher class moving company. ??Brokers and lead generators do not come to your house; they???re probably not even in the same state.

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About Jack Grant

I got my start in the moving industry as a driver for a budget apartment mover. I owned my own one ton pick-up truck, or should I say, Bank of America owned the truck. It was a hot summer and I made ok money. It didn???t take long before I started having problems with this company. Nothing affected me directly, not at first. I showed up at 6 am, hitched my truck to a trailer, picked up my move tickets for the day, and kept to myself. Then I started having problems with the way the company treated its customers, as well as, some of its movers. There were days I was overbooked, and could not get to all the jobs on time. There was also moves that were underbooked. Customers were given a low price just to get their business, then on move day they would be over charged on additional items that they wanted moved. I would arrive at a $600 move, call in the additional furniture only to find the move price to be doubled, but there didn???t seem to be twice the amount of items. The real problem I saw from the customer's point of view was what kind of crew they got. It was the luck of the draw. I considered myself to be a professional, treating the customers??? furniture with the same respect that I would want to receive if I was the one being moved. It seemed that they would hire anyone that could pull their trailers; no experience, no background checks, no drug tests, no English, no ethics???no problem. I started to feel out of place. I remember that one of their drivers lost a trailer on the highway. The budget apartment mover tried to make him pay for all the damages, even though it was a worn out trailer hitch that was to blame. The equipment was not properly maintained. After three months pulling for the budget apartment mover, I resigned and went to work for a local independent moving company. The trailers were well maintained, as well as, the moving equipment. The quality of the movers was a lot better too. I worked there as a driver for a little over three years. In 2001 my friend started a moving company, a new kind of moving company. A moving company with upfront pricing, an instant online quoting system, and online testimonials. In 2001, no one that I knew had an online message board for folks to post their comments or an actual instant online quoting system. Email forums were all that was used and is still the standard in most moving companies to this day. ???We will get most of our business from repeat customers and referrals if we set the benchmark for quality,??? he told me. I started at MoveCo.net as a driver in spring 2001, just in time for the moving season. Soon I was running packing crews, and doing onsite bids as well. MoveCo did not have a sales force; the drivers did all the in-home estimates; Having the actual driver do the bid eliminated lots of misunderstandings. I became proficient at everything from crating nine foot sailfish, to moving grand pianos. I was able to see the country, moving folks coast to coast. I have met a lot of interesting and good people along the way. MoveCo.net is proof a good deal of stress and all the horror stories can be eliminated with fair pricing, quality service, and no misunderstandings. MoveCo started adding box trucks to the fleet early on. Box trucks were more capable and I always felt gave a better image. I started going to the industry conference and discovered there really is a wide range of moving companies and service levels. The budget apartment movers might be a step up from a guy and a rental truck off craigslist, but on the other end of the spectrum you have the National Van Lines and top notch independents. In the moving business you are only as a good as your reputation. MoveCo has built that reputation over the last 15 years. I am proud to be a part of the MoveCo family. I hope you find this information in this blog useful. I may not be a professional writer, but I am a professional mover with over 18 year???s experience.