WHO ARE YOU LETTING IN YOUR HOUSE?

I don’t really want to write about this. It has nothing to do with moving furniture. But as a father, I feel it needs to be said. This applies to all companies that send men into your home to perform their services or sell their goods. What do you know about the strangers you have invited into your home?

There was a story about a woman who was raped by a vacuum cleaner salesman. The story turned into a political football. At the center of it, the debate of whether a company should be held responsible for the actions of their independent contractors.

A detailed search will reveal that many home service industries have a black eye when it comes to poor quality workers with nefarious intentions. Whether you have had cable installed, a subcontractor doing a remodel, a plumber fixing the sink or a moving company helping you relocate; the quality of the crew is important.

Companies that do back ground checks are good, but that is really just the start. Criminals have to be “convicted” to have a record. Checking references, history, coworker ??feedback and just getting to know someone???s character, are all part of finding men that will accurately represent the company.

You want men with a strong moral compass. It stands to reason if you hire a shady outfit, they are more likely to have shady characters working for them. If you hire a company with a reputation for quality service and fair prices, the people that work there will share the company culture.

The lowest price is seldom the best deal. Value is where the quality of service and the best price intersect. If you are not comparing companies that are licensed, bonded, insured and have top quality moving crews, what are you actually comparing?

 

This entry was posted in Tips on by .

About Jack Grant

I got my start in the moving industry as a driver for a budget apartment mover. I owned my own one ton pick-up truck, or should I say, Bank of America owned the truck. It was a hot summer and I made ok money. It didn???t take long before I started having problems with this company. Nothing affected me directly, not at first. I showed up at 6 am, hitched my truck to a trailer, picked up my move tickets for the day, and kept to myself. Then I started having problems with the way the company treated its customers, as well as, some of its movers. There were days I was overbooked, and could not get to all the jobs on time. There was also moves that were underbooked. Customers were given a low price just to get their business, then on move day they would be over charged on additional items that they wanted moved. I would arrive at a $600 move, call in the additional furniture only to find the move price to be doubled, but there didn???t seem to be twice the amount of items. The real problem I saw from the customer's point of view was what kind of crew they got. It was the luck of the draw. I considered myself to be a professional, treating the customers??? furniture with the same respect that I would want to receive if I was the one being moved. It seemed that they would hire anyone that could pull their trailers; no experience, no background checks, no drug tests, no English, no ethics???no problem. I started to feel out of place. I remember that one of their drivers lost a trailer on the highway. The budget apartment mover tried to make him pay for all the damages, even though it was a worn out trailer hitch that was to blame. The equipment was not properly maintained. After three months pulling for the budget apartment mover, I resigned and went to work for a local independent moving company. The trailers were well maintained, as well as, the moving equipment. The quality of the movers was a lot better too. I worked there as a driver for a little over three years. In 2001 my friend started a moving company, a new kind of moving company. A moving company with upfront pricing, an instant online quoting system, and online testimonials. In 2001, no one that I knew had an online message board for folks to post their comments or an actual instant online quoting system. Email forums were all that was used and is still the standard in most moving companies to this day. ???We will get most of our business from repeat customers and referrals if we set the benchmark for quality,??? he told me. I started at MoveCo.net as a driver in spring 2001, just in time for the moving season. Soon I was running packing crews, and doing onsite bids as well. MoveCo did not have a sales force; the drivers did all the in-home estimates; Having the actual driver do the bid eliminated lots of misunderstandings. I became proficient at everything from crating nine foot sailfish, to moving grand pianos. I was able to see the country, moving folks coast to coast. I have met a lot of interesting and good people along the way. MoveCo.net is proof a good deal of stress and all the horror stories can be eliminated with fair pricing, quality service, and no misunderstandings. MoveCo started adding box trucks to the fleet early on. Box trucks were more capable and I always felt gave a better image. I started going to the industry conference and discovered there really is a wide range of moving companies and service levels. The budget apartment movers might be a step up from a guy and a rental truck off craigslist, but on the other end of the spectrum you have the National Van Lines and top notch independents. In the moving business you are only as a good as your reputation. MoveCo has built that reputation over the last 15 years. I am proud to be a part of the MoveCo family. I hope you find this information in this blog useful. I may not be a professional writer, but I am a professional mover with over 18 year???s experience.