Monthly Archives: November 2017

ACCIDENT AND FIRE DAMAGE

If the truck is in an accident, or catches on fire the insurance company will get involved. You will make a claim and you or the moving company will pay the deductible. Cargo insurance covers the contents of what is in the truck. But what if the movers do not have cargo insurance?

Some moving companies sub out their jobs to movers that own their own pickup truck. The drivers pull the company’s cargo trailer. The drivers Liability insurance makes the pickup legal, (but not really unless the driver is paying for commercial insurance). What is missing is the cargo insurance. No cargo insurance and all your personal belongings are vulnerable in transit.

If you are renting a truck you should make sure you buy the additional cargo insurance from the rental company. Or consult your own insurance company. Sometimes home owner???s policies can add coverage for the move.

I have heard a story from another company. ??A helper was smoking by the truck, and dropped his cigarette on the moving blankets by accident. The entire truck caught on fire. It was a total loss. That is why moving companies have a strict ???NO SMOKING??? policy.

I had a friend that was involved in an accident, and the truck flipped over. Thank God that he and his helper only were bumped and bruised. The furniture however took a beating, but there was far less damage then you would expect. On account of the truck being packed and padded so tightly. ??The insurance company got involved and covered the damage. In this case the company paid the deductible. The customer was inconvenienced, but compensated.

Without cargo insurance you the customers are out. A low priced move from a ???cut rate??? company or a “chuck and a truck” could be the most expensive move you ever make.

EXTENSIVE DAMAGE

An improperly packed truck can destroy your furniture. Inexperienced moving crews, or crews that just don’t care can damage your furniture as they carry it out to the truck. People pay thousands of dollars for their furniture, and then try to save a few dollars on their move. Moving experience is a metric some folks don’t even think about when comparing prices.

I saw a commercial for Direct TV. They were showing movers destroying the family???s ??furniture and their house. Dining table through the wall, The sound of glass breaking in boxes as they were slammed down on the floor. Mud being tracked in the house on white carpet. There were a several versions of the commercial with different kinds of destruction. I thought to myself, do movers have such a bad reputation, that Direct TV with all their high paid marketing teams have determined that the stereotype of the “Mover” is the worst part of a move?

This is not what I see every day. I see professional men working hard providing quality service at competitive prices. I see boxes packed with care and moving trucks packed with skill. I see a professional company and crew make the hardest part of a family???s relocation seem like the easiest part.

When people have an inexperienced crew, or a crew that just does not care, things get damaged. If a company is hiding behind the government mandated 60c per pound, what does that really say about their service? What is worse than a company using the 60c per pound shield? The illegal movers that, after damaging your stuff and getting paid in cash, disappear. If you hire a “Chuck and a Truck” from an internet ad, what do you expect?

Almost every horror story I have heard about extensive damage, starts with a too good to be true ???low price”, and ends with the customer finding out after the fact that the moving company and a bad reputation. Or worse yet no reputation. Research the moving company before you move.

Everyone knows that you can’t make everyone happy. Any mover that has been in business long enough will have some complaints. Come with me on a little thought experiment. Imagine you are considering two movers. The first has three complaints with the BBB. ??The second has six complaints with the BBB. Company one seems the obvious choice, right? Maybe not. What if company one has been in business for one year and has only one crew. ??While company two has been in business fifteen years and runs ten crews. That is a horse of a different color, now isn’t it? Always compare complaint ratio to company size. Do not let the “Name changers” fool you. Movers will “clear” their BBB record with a name change.

If you want to predict the quality of your moving crew, look at the company’s guarantee. If it is their policy to repair or replace what their movers damage. Well then, they have faith in their crews. If they hide behind 60 per pound, they expect that their movers will damage your furniture and drop your boxes. Only quality movers could let a company make such a guarantee.